Member-Focused Collections Advocate

OnPath; Mandeville (LA); Presencial; USD 29.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Medical, Dental, Life Insurance

Paid Vacation & Sick Time

Descripción de la vacante

OnPath Credit Union seeks an Account Resolution Advocate (Collector) in Mandeville, LA. The role focuses on minimizing delinquency, building member relationships, and delivering personalized repayment solutions while maintaining service excellence.

This on-site position requires strong communication, negotiation, and teamwork. The department emphasizes ethical, empathetic member support as part of OnPath’s core values and service standards.

Formación

• Experience in customer-facing roles or collections helpful.
• Ability to communicate professionally, both verbally and in writing.
• Strong problem-solving and negotiation abilities.

Responsabilidades

• Initiates and administers collection actions on delinquent accounts.
• Documents actions in the collection package to maintain data integrity.
• Negotiates payment arrangements and assists with loan modifications.

Conocimientos

Customer service

Negotiation

Relationship building

Communication skills

Educación

High school diploma or GED

Descripción del empleo

OnPath Credit Union seeks an Account Resolution Advocate (Collector) in Mandeville, LA. The role focuses on minimizing delinquency, building member relationships, and delivering personalized repayment solutions while maintaining service excellence.

This on-site position requires strong communication, negotiation, and teamwork. The department emphasizes ethical, empathetic member support as part of OnPath’s core values and service standards.