Collections Agent (Remote)

Purpose Financial; Greenville (SC); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in consumer financial services is seeking a dedicated collections specialist to join their team. In this role, you'll engage with customers to negotiate payments on overdue loans while adhering to corporate policies. Your strong communication skills and problem-solving abilities will be crucial as you handle both inbound and outbound calls. This company offers competitive wages, comprehensive benefits, and a supportive environment for career advancement. If you're ready to make a difference in the financial services sector and thrive in a dynamic setting, this opportunity could be the perfect fit for you.

Benefits

Competitive wages with potential for bonuses

Comprehensive health and life benefits

401(k) savings plan with company match

Generous paid time off policies

Business casual environment

Free parking

Onsite gym

Opportunities for career advancement

Rewards & recognition program

Qualifications

• 1+ year of call center or customer service experience required.
• 3 years of collections experience preferred in a high-volume environment.

Responsibilities

• Contact customers to negotiate payment on overdue loans.
• Execute collection strategies and maintain effective communication.

Skills

Critical Thinking

Negotiation Skills

Problem-Solving

Communication Skills

Education

High School Diploma or GED

Job description

Employer Industry: Consumer Financial Services

Why consider this job opportunity:

1. Competitive wages with potential for bonuses
2. Comprehensive health and life benefits, including a Health Savings Account with employer seed
3. 401(k) savings plan with company match
4. Generous paid time off policies, including 3 weeks of paid parental leave and 11 company-paid holidays
5. Business casual environment with free parking and onsite gym
6. Opportunities for career advancement and a rewards & recognition program

What to Expect (Job Responsibilities):

1. Contact and negotiate with customers to collect payment on overdue loans and other payments
2. Execute strategies for collection processes, including negotiating payment plans
3. Initiate and handle both inbound and outbound calls for debt collection
4. Maintain effective communication skills through telephone, email, chat, and text
5. Adhere to corporate policies, including the Code of Ethics and Information Security Policies

What is Required (Qualifications):

1. High School Diploma or GED
2. Minimum of one year of call center or customer service experience
3. Three years of collections experience at a high-volume call center preferred
4. Strong critical thinking, negotiating, and problem-solving skills
5. Excellent written and verbal communication skills

How to Stand Out (Preferred Qualifications):

1. Bilingual in Spanish
2. Background in a fast-paced work environment
3. Experience in customer relationship management

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.