Collections Specialist

The E.W. Scripps Company; Tallahassee (FL); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Media Collections Specialist to manage the collection of open invoices while ensuring customer satisfaction. In this remote role, you will engage with clients to resolve payment issues, document interactions, and collaborate with the Credit department. The ideal candidate will possess strong communication and negotiation skills, along with a keen attention to detail. Join a company that values inclusivity and fosters a supportive work environment, where your contributions will help create a better-informed world.

Qualifications

• 2-5 years of experience in call center, collections, customer service, or sales.
• Experience in the media industry preferred.

Responsibilities

• Contact clients who are past due in payments and document conversations.
• Collaborate with the Credit department on open or potential credit issues.
• Process monthly/daily credit card charges for media advertisers.

Skills

Effective communication skills

Negotiation skills

Organizational skills

Attention to detail

Proficiency in Excel

Ability to learn collection software

Education

High school diploma or equivalent

Tools

Wide Orbit

Job description

Join to apply for the Media Collections Specialist (Remote) role at The E.W. Scripps Company.

The E.W. Scripps Company is seeking a Collections Specialist responsible for the day-to-day collection of open invoices, including locating and notifying customers of delinquent accounts and working to bring accounts current.

WHAT YOU'LL DO:

1. Contact clients who are past due in payments (delinquent 60 days past invoice date).
2. Document conversations with past due clients and record anticipated payment dates and follow-up actions.
3. Propose potential account write-offs and prepare related documents for third-party collection agencies.
4. Collaborate with the Credit department on open or potential credit issues.
5. Research credit balances and open cash as needed.
6. Resolve issues related to account status, invoice copies, and other requests.
7. Handle inbound customer service calls and inquiries professionally.
8. Address inquiries from vendors regarding accounts payable issues.
9. Work on reconciliations for past due and pre-paid accounts and initiate corrective entries.
10. Process monthly/daily credit card charges for media advertisers.

WHAT YOU'LL NEED:

1. High school diploma or equivalent.
2. 2-5 years of experience in call center, collections, customer service, or sales.
3. Experience in the media industry preferred.
4. Experience with Wide Orbit preferred.

WHAT YOU'LL BRING:

1. Effective communication skills under pressure.
2. Negotiation skills.
3. Strong organizational skills, accuracy, and attention to detail.
4. Proficiency in Excel.
5. Ability to learn and use collection software.

WORK ENVIRONMENT:

• Standard office environment.

If you are a current Scripps employee, please access our internal career site instead of applying here.

SCRIPPS’ COMMITMENT TO A CULTURE THAT CREATES CONNECTION:

At Scripps, we value creating an environment where employees, audiences, and stakeholders feel valued and inspired. We are committed to fostering a respectful, inclusive workplace where everyone can succeed and feel a sense of belonging.

ABOUT SCRIPPS:

The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating a better-informed world. We operate local TV stations, national news outlets, and entertainment brands, reaching households across the U.S. and holding significant broadcast spectrum. Founded in 1878, our motto is: “Give light and the people will find their own way.”

We are an equal opportunity employer and provide reasonable accommodations for qualified individuals with disabilities.