Bi-Lingual Collections Agent (Remote)

Advance America, Cash Advance Centers, Inc.; Greenville (SC); Remote; USD 30,000 - 50,000; Full time

Job summary

An innovative consumer financial services company is seeking motivated individuals to join their team. This role involves contacting customers to negotiate overdue payments while providing excellent customer service. The ideal candidate will possess strong negotiation skills and be bilingual in English and Spanish. This position offers a supportive work environment with competitive wages and benefits, including a 401(k) savings plan and paid parental leave. Join a company committed to financial inclusion and making a positive impact in the community.

Benefits

401(k) Savings Plan with Company Match

3 Weeks of Paid Parental Leave

11 Company Paid Holidays

Vacation Carryover

Tuition Reimbursement

Business Casual Environment

Employee Assistance Program

Free Snacks/Drinks

Onsite Gym

Free Parking

Qualifications

• Minimum of one year call center or customer service experience.
• Three years of collections experience at a high-volume call center.

Responsibilities

• Contact and negotiate with customers for overdue payments.
• Influence customers on payment options for debt recovery.

Skills

Customer Service

Negotiation Skills

Bilingual (English/Spanish)

Critical Thinking

Problem Solving

Education

High School Diploma or GED

Job description

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Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members.

At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.

We offer:

• Competitive Wages
• 401(k) Savings Plan with Company Match
• 3 Weeks of Paid Parental Leave
• 11 Company Paid Holiday's
• Vacation Carryover
• Tuition Reimbursement
• Work-Life Balance
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks (for those working onsite or hybrid)

This position is responsible for contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments. This position will acts as the liaison between creditors and customers through managing overdue accounts.

Other duties as assigned.

Job Responsibility

Support

• Influence and advise customers on the payment options for debt recovery.

Influence

• Execute strategies for collection processes and procedures, including, but not limited to negotiating payment plans based upon company approved guidelines.
• Apply the elements of building positive rapport with different types of customers over the phone in order to retain customer loyalty while initiating processes for collection of payments.

Drive

• Initiate and handle both inbound and outbound calling to collect a debt.
• Understand the impact of attitude for handling Advance America Collection contacts professionally, to include showing empathy, assertiveness, tact and resilience.

Job Responsibilities Cont.

Manage or Direct

• Achieve set revenue targets and call quality objectives.

Maintain

• Use questioning and listening skills that support effective telephone, email, chat and text communication.

Accountability

• Understand, adhere to and enforce all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics and Information Security Policies.

Education Required

High School Diploma or GED.

Experience Required

Minimum of one year call center or customer service related experience. Three years of collections experience at a high-volume call center, and bi-lingual in Spanish is required. Must be able to demonstrate critical thinking, negotiating, and problem-solving skills. Background in a fast paced work environment a plus. Assist in collection efforts with customers requiring a Spanish speaking collections agent.

Knowledge Required

Excellent written and verbal communications skills in both English and Spanish as would be needed to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to develop and maintain business relationships.

Physical Requirements

Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.

*** Ability and flexibility to work hours as assigned between 8:00am and 8:00pm Monday – Friday, 8:00am and 1:00pm on Saturdays, and potential Sunday hours as determined by business necessity.

Accepting Direction

Customer Commitment

Adapting to Change

Demonstrating Initiative

Vision-Driven

Action-Oriented

Purpose-Driven

Drive for Results

Travel

No Travel

Attire

Business Casual

Other

Must be eligible to work in the USA and able to pass a background check.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 45047

Nearest Major Market: Greenville
Nearest Secondary Market: South Carolina