Collections Agent

Medical Guardian LLC; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading medical alarm company is seeking a Collections Agent to manage overdue accounts and ensure customer satisfaction. The ideal candidate will have strong communication and negotiation skills, along with at least 2 years of collection experience. This role offers a dynamic work environment focused on helping customers resolve payment issues effectively.

Benefits

Health Care Plan (Medical, Dental, Vision)

Paid Time Off (Vacation & Public Holidays)

Short and Long Term Disability Insurance

Retirement Plan (401k)

Qualifications

• At least 2 years of collection experience.
• Knowledge of laws governing collections.

Responsibilities

• Confer with customers to determine reasons for overdue payments.
• Manage collection efforts and address customer questions.
• Arrange debt repayment or payment plans.

Skills

Communication

Negotiation

Organizational Skills

Education

College Degree

Job description

Medical Guardian is a rapidly expanding Medical Alarm Company that allows seniors across America to enjoy a renewed sense of independence and provides loved ones with peace of mind.

Medical Guardian, and MobileHelp, a division of Medical Guardian, are seeking a Collections Agent responsible for reviewing past due accounts, managing account holds, and contacting customers for payment.

The ideal candidate will be a high-energy, self-motivated, detail-oriented individual capable of multi-tasking in a fast-paced, team-oriented environment.

Permanent residency in one of the following states is required: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, TN, WV, TX

Responsibilities

1. Confer with customers by phone or in person to determine reasons for overdue payments and review sales, service, or credit terms.
2. Manage collection efforts with professionalism and persuasiveness.
3. Update account information accurately on computer systems for each call.
4. Place accounts on hold for incoming orders until payments are received.
5. Address customer questions and resolve issues.
6. Arrange debt repayment or set up payment plans based on customers' financial situations.
7. Perform additional duties as assigned.

Minimum Requirements

• At least 2 years of collection experience.
• Professional training or college degree (preferred).
• Knowledge of applicable federal, state, and local laws governing collections.
• Excellent verbal and written customer service and communication skills.
• Strong negotiation and persuasion skills.
• Ability to remain calm and develop relationships in challenging circumstances.
• Strong organizational and follow-up skills.
• Ability to communicate with management regarding recommendations and concerns.

Benefits

• Health Care Plan (Medical, Dental, Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short and Long Term Disability Insurance
• Retirement Plan (401k)