Field Collections Agent - Manchester

Midland Credit Management; United States; Remote; GBP 27,000 - 36,000; Full time

Job summary

Join a dynamic team as a Field Collections Agent, where you’ll engage directly with customers in their homes to assist with financial challenges. This role offers the flexibility to work hours that suit both you and your clients, ensuring a rewarding experience in the field. With a competitive salary structure and uncapped monthly bonuses, your earnings potential is significant. Enjoy added benefits like a comprehensive induction program, generous holiday allowance, and a supportive work environment that prioritizes work-life balance. If you’re looking for a fulfilling role that makes a real impact, this opportunity is perfect for you.

Benefits

31 days holiday

Employee Assistance Programme

Medicash plans

Comprehensive induction

Supportive work patterns

Qualifications

• Must have a clear criminal record and no recent CCJs or IVAs.
• Technologically competent and able to work independently.

Responsibilities

• Visit customers to assist with outstanding arrears.
• Educate customers on the consequences of non-payment.
• Update visit outcomes using an iPad.

Skills

Customer Service

Communication Skills

IT Literacy

Financial Education

Education

High School Diploma

Tools

iPad

Job description

Field Collections Agent

*No Warrant Work involved*

Annual earnings up to £35,765 (including car allowance)

Monthly Bonus

Do you have a full driving licence and access to a vehicle for work?

Would you love to work outdoors?

Do you want the flexibility to work hours that suit you and your customers?

If yes, we have an excellent opportunity for you!

Please note we can only accept applications from candidates residing within the local area.

SALARY:

Starting salary from £27,965, with potential for increases, plus £4,200 p.a. car allowance & fuel card (business use only).

At Orbit, we go above and beyond. Our monthly bonus is uncapped, earning bonuses of £200 - £400 per month, which could increase your total annual earnings to £35,765 (including car allowance).

SHIFTS:

• Supportive working patterns for work-life balance.
• Operating hours:
  • 8am – 8pm Monday to Friday
  • 9am - 1pm on Saturday
• Work a 40-hour week, with 10 hours during peak hours:
  • Monday to Friday 4pm – 8pm
  • Saturday 9am – 1pm

ROLE:

As a Field Collections Agent at Orbit Credit Services, you will need to be comfortable speaking with customers about their financial situations. You’ll work in the field across Stockport and south of Manchester.

This rewarding role involves:

• Visiting customers at their homes to support them with outstanding arrears
• Handling water accounts and regulated work
• Resolving customer accounts personally
• Taking payments, setting up repayment plans, or reconnecting accounts
• Educating customers on consequences of non-payment
• Using an iPad to update visit outcomes; IT literacy is required

ADDED BENEFITS:

• 31 days holiday (including bank holidays and December shutdown)
• Company benefits
• Employee Assistance Programme and Medicash plans
• Supportive work patterns
• Five-week comprehensive induction and ongoing support

MINIMUM REQUIREMENTS:

• Clear criminal record
• No CCJs or IVAs within the last 6 years
• Own a car with six points or less on the license
• Business insurance add-on for vehicle
• Technologically competent and able to work independently

Note: Candidates will undergo credit and criminal background checks. No interviews if CCJ, IVA, or Bankruptcy appears, or if not legally eligible to work in the UK.

Job Type: Full-time

Pay: £27,965.00 - £35,765.00 per year

Job Ref: CCAFLD