Collection Specialist - Denison

Caine & Weiner; Denison (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

PTO, Sick time and 401k

Flexible schedules

Paid training

Bilingual pay incentive - English/SPAN

Job summary

Caine & Weiner is seeking a Collections Specialist for an onsite Denison, TX call center role. You will manage a portfolio of accounts, negotiate payments, and work towards meeting collection goals while earning uncapped commissions.

The position offers a schedule from 7am to 5pm with one Saturday per month and one late-night shift per week, plus paid training and benefits. Bilingual English/Spanish is a plus.

Qualifications

• Experience in debt collection or call center environments is a plus.

Responsibilities

• Manage a portfolio of accounts
• Handle inbound and outbound calls according to company policies and procedures
• Negotiate payments, settlements, and payment programs according to company guidelines
• Meet department call and collection goals
• Enter results into collection system using keyboard/computer, skip tracing
• Adhere to compliance standards and practices

Skills

Customer service

Strong communication

Data entry

Tools

Microsoft Office

Excel

Word

Outlook

Dialer

CUBS

Job description

Collections Specialist - Full Time

Denison, TX

PAY: $16-$17/HR + UNCAPPED COMMISSION

• Great work/life balance
• Commission is paid out 2 times a month
• Paid training
• Flexible schedules
• Personal desk/workspace
• Medical, dental, vision insurance, PTO, Sick time and 401k
• Competitive, challenging and rewarding environment
• Opportunities to grow
• Bilingual pay incentive - English/Spanish

Position Overview

This is an onsite call center environment with most of your shift being on the phone negotiating payments. You will be responsible for taking inbound and making outbound calls on behalf of our clients, ultimately attempting to collect. The more you collect, the more you earn!

Essential Functions

• Manage a portfolio of accounts
• Handle inbound and outbound calls according to company policies and procedures
• Negotiate payments, settlements, and payment programs according to company guidelines
• Meet department call and collection goals
• Enter results into collection system using keyboard/computer, skip tracing
• Adhere to compliance standards and practices

Hours of operation are (7am - 5pm) with a variation of 1 Saturday a month (8am -12pm) and 1 late night a week (10:20 am -7 pm.)

Having The Following Skills Is a Plus

• Customer service
• Strong communication
• Data entry
• Microsoft Office: Excel, Word, Outlook
• Telephone/Dialer
• First/Third-Party Agency
• CUBS
• FDCPA knowledge

Caine and Weiner is an Equal Opportunity Employer, our full suites of solution-based services provide our clients with individual customization and optimized recovery results. We are committed to building a positive, professional environment that fosters team work and honors our historic service values and integrity.