Collections Representative

Pathtivity, LLC

Dublin (OH)

On-site

USD 18,184 - 25,898

Full time

14 days+

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Benefits offered by this job

Paid training

Laidback office environment

Food truck on site

Free snacks

Excellent commission potential

Advancement opportunities

Job summary

A dynamic financial services company in Dublin, Ohio, is seeking a motivated collections associate. This role involves helping customers with financial assistance by providing exceptional service and facilitating debt repayment. Candidates should possess strong communication skills, a high school diploma, and relevant experience, preferably in a call center. The position offers a pay rate of $16/hour plus commissions and provides opportunities for growth and a laidback work environment.

Qualifications

Collection or call center experience preferred.
Bilingual candidates are a plus.
Hospitality industry experience is a plus.

Responsibilities

Receive inbound and make outbound calls collecting receivables.
Provide exceptional customer service.
Monitor overdue accounts and advise customers.
Arrange debt repayment schedules.
Ensure compliance with company policies.

Skills

Excellent verbal communication skills

Active listening

Negotiation and persuasion skills

Problem analysis and resolution

Ability to read and write clear instructions

Self-starter

Ability to manage multiple responsibilities

Knowledge of Word, Excel, Outlook, PowerPoint

Education

High School Diploma or Equivalent

Job description

Description

We are growing and looking to expand our Collections team. We provide paid training and opportunities for growth and advancement.

IQVentures is looking for a motivated collections associate who is looking to help people with obtaining financial assistance by providing excellent customer service while assisting customers with repaying their debt. This position works with a department of highly motivated and successful agents who take pride in their work.

Pay: $16 per hour plus monthly commission up to $3,000

Sign on bonus for experienced collectors

Schedule: Rotating schedule within our Contact Center hours- 2 late nights per week and 2 Saturdays per month required: Contact Center hours are Monday - Thursday 8:00am to 10:00pm, Friday 8am to 9pm, Saturday 11:00am to 7:00pm

Location: This is a full time position located on-site in our Dublin, Ohio office.

Responsibilities:

Receive inbound and make outbound calls collecting outstanding receivables.
Provide exceptional customer service by answering general inquires, invoice questions, and addressing customer concerns.
Contact and notify customers of delinquent accounts by telephone to solicit payment.
Locate and monitor overdue accounts, using a variety of systems.
Confer with customers by telephone to determine reasons for overdue payments and to review the terms of service, or credit contracts.
Advise customers of necessary actions and strategies for debt repayment.
Persuade customers to pay amounts due on credit accounts.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Record information about financial status of customers and status of collection efforts.
Perform various administrative functions for assigned accounts, such as recording address changes and updating the records of customers.
Meet Production Goals: Promise to pays, dollars collected, individual, team and/or department goals.
Perform all tasks in compliance with company policies and procedures.
Develop and maintain positive, professional relationships with peers, and customers.

Requirements

Skills:

Excellent verbal communications skills with the ability to make quick, accurate and appropriate decisions.
Strong active listening, negotiation and persuasion skills
Ability to analyze problems and resolve in a timely manner.
Ability to read and write clear and understandable instructions.
Self-starter with the ability to work independently and collaboratively in a team to achieve goals and identify and solve problems.
Ability to work in a rapidly changing deadline driven environment while effectively managing multiple responsibilities and prioritizing accordingly.
Working knowledge of Word, Excel, Outlook and PowerPoint.

Experience and Education:

High School Diploma or Equivalent
Collection or call center experience strongly preferred.
Hospitality Industry experience a plus.
Bilingual candidates a plus

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is frequently required to sit and talk on the phone for long periods of time.

We Offer: