Collections Trainer

Caine & Weiner; Denison (TX); On-site; USD 45,000 - 50,000; Full time

Job summary

Caine & Weiner is seeking a Collections Trainer to deliver comprehensive training in Farmers Branch, TX, with travel to Denison. The trainer will develop programs, conduct sessions, and assess learning outcomes for new hires and ongoing staff development.

Under the Director of Training, you will design content, measure effectiveness, and collaborate across departments to ensure consistent training standards. Experience in collections and call centers is preferred.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of experience in collections.
• Minimum of one year of experience in a classroom training environment.
• Call center experience preferred.
• Proficiency in Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to analyze data to improve team performance and operational efficiency.

Responsibilities

• Conduct in-person and virtual training sessions, workshops, and seminars.
• Assist in designing and developing training programs, including e-learning modules and workshops.
• Develop and implement assessments to measure training effectiveness and progress.
• Collaborate with the Director of Training to assess training needs and schedule programs.
• Establish systems to monitor employee performance aligned with training objectives.
• Ensure compliance with company standards and procedures during training sessions.
• Provide ongoing support and guidance to trainees.

Skills

Training delivery

Interpersonal skills

Effective communication

Data analysis

Time management

Discretion

Education

High school diploma

Tools

Microsoft Office

Job description

Title: Collections Trainer Location: Farmers Branch with the ability to travel to Denison.

Reports To: Director of Training Hours: Monday – Friday 8am -5 pm, 9am - 6pm

Salary 45 – 50k

Summary

Under the direction of the Director of Training and Development, the Training Specialist is responsible for upholding organizational talent standards by delivering comprehensive training programs for new hires and ongoing employee development.

Essential Duties & Responsibilities

The essential duties and responsibilities of this role include.

• Conduct in-person and virtual training sessions, workshops, and seminars, ensuring effective communication of training content.
• Assist in designing and developing training programs, including e-learning modules, workshops, and other learning resources tailored to organizational needs.
• Develop and implement assessments to measure training effectiveness and participant progress, using feedback to enhance future sessions.
• Collaborate with the Director of Training to assess training needs and schedule appropriate training programs for employees.
• Establish systems to monitor employee performance in alignment with training objectives.
• Ensure compliance with company standards and procedures during training sessions.
• Provide ongoing support and guidance to trainees, addressing questions and concerns.

Mental Demands

• Frequent interruptions and shifting priorities.
• Time-sensitive tasks and strict deadlines.
• Highly detailed and precise work processes.

Position Requirements

• Strong critical thinking and analytical skills for problem-solving and decision-making.
• Excellent interpersonal skills with the ability to collaborate across all organizational levels.
• The ability to handle sensitive information with discretion and confidentiality.
• Effective verbal and written communication skills, including active listening and adaptability to different audiences.
• A proactive approach to managing tasks in a fast-paced environment with strong time management and multitasking abilities.
• The capability to adapt to new tasks without predefined procedures.
• A results-oriented mindset with the ability to interpret complex data and provide actionable insights.
• A commitment to continuous learning and professional development.

Education & Experience

• High school diploma or equivalent required.
• Minimum of one (1) year of experience in collections.
• Minimum of one (1) year of experience in a classroom training environment.
• Experience in a call center is preferred.
• Proficiency in Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to analyze data to improve team performance and operational efficiency.

Company Information

Caine & Weiner is one of the oldest agencies in the US, established in 1930. We enhance cash flow for the global business community through the creative and effective utilization of accounts receivable management systems and innovative solutions.