Collections Specialist - Denison Tx

Caine & Weiner; Denison (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Work-life balance

Uncapped commission

Paid training

Flexible schedules

Personal workspace

Health insurance

PTO & 401(k)

Competitive environment

Growth opportunities

Bilingual pay incentive

Job summary

Caine & Weiner is seeking motivated individuals to join our onsite call center supporting clients in debt collection. Earn $16-$17 per hour plus uncapped commission; training is provided and schedules are flexible to support work-life balance.

You'll manage a portfolio of accounts, handle inbound/outbound calls, negotiate payments and programs, and enter results in the collection system while adhering to compliance standards.

Qualifications

• Onsite call center role focused on debt collection.
• Experience negotiating payments or payment programs is preferred.
• Knowledge of FDCPA is a plus.
• Must be able to use standard office software.

Responsibilities

• Manage a portfolio of accounts.
• Handle inbound and outbound calls according to company policies.
• Negotiate payments, settlements, and payment programs.
• Enter results into collection system; skip tracing and data entry.

Skills

Customer service

Strong communication

Data entry

FDCPA knowledge

Tools

Excel

Word

Outlook

Telephone/Dialer

CUBS

Job description

WE ARE SEEKING MOTIVATED INDIVIDUALS WITH GREAT ENERGY WHO ARE LOOKING TO BUILD A CAREER WITH US!

Caine & Weiner is one of the oldest agencies in the US, established in 1930. We enhance cash flow for the global business community through the creative and effective utilization of accounts receivable management systems and innovative solutions. 20% of the Fortune 500 companies use our services.

PAY: $16-$17/HR + UNCAPPED COMMISSION

• Great work/life balance
• Commission is paid out 2 times a month
• Paid training
• Flexible schedules
• Personal desk/workspace
• Medical, dental, vision insurance, PTO, Sick time and 401k
• Competitive, challenging and rewarding environment
• Opportunities to grow
• Bilingual pay incentive – English/Spanish

Position Overview:

This is an onsite call center environment with most of your shift being on the phone negotiating payments. You will be responsible for taking inbound and making outbound calls on behalf of our clients, ultimately attempting to collect. The more you collect, the more you earn!

Essential functions:

• Manage a portfolio of accounts
• Handle inbound and outbound calls according to company policies and procedures
• Negotiate payments, settlements, and payment programs according to company guidelines
• Meet department call and collection goals
• Enter results into collection system using keyboard/computer, skip tracing
• Adhere to compliance standards and practices

Hours of operation are (7am - 5pm) with a variation of 1 Saturday a month (8am -12pm) and 1 late night a week (10:20 am -7 pm.)

Having the following skills is a plus:

• Customer service
• Strong communication
• Data entry
• Microsoft Office: Excel, Word, Outlook
• Telephone/Dialer
• First/Third-Party Agency
• CUBS
• FDCPA knowledge

Caine & Weiner is an Equal Opportunity Employer, our full suites of solution-based services provide our clients with individual customization and optimized recovery results. We are committed to building a positive, professional environment that fosters team work and honors our historic service values and integrity.