Collateral Documentation Specialist II – Mortgage Servicing

Coast One Mortgage; Simpsonville (SC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account with employer

401(k) Retirement plan with employer‑m

Paid Maternity Leave/Parental Leave

Tuition & Certification reimbursement

Employee Mortgage Loan Program

Volunteer Time Off

Job summary

Newrez is seeking a Document Administration Collateral Specialist II to manage collateral requests, file handling, and inventory for mortgage servicing files on-site in the United States. You will work with investors, custodians, and partners to obtain documentation and resolve exceptions.

The role requires 2–4 years in document administration or mortgage servicing, strong MS Office skills, and a focus on accuracy and timely completion of tasks within SLAs.

Qualifications

• High school diploma or equivalent required.
• Associates or bachelor’s degree preferred.
• 2-4 years’ experience in Document Administration or Mortgage Servicing.
• Internal candidates: prior year performance evaluation of 3.3 or better (if applicable).

Responsibilities

• Ensure documentation is completed within task SLAs.
• Request collateral files from custodians to meet SLAs for Loss Mitigation, Bankruptcy and Foreclosure.
• Identify and cure collateral exceptions for delivery, sales, and certifications.
• Address inquiries from vendors, investors and Portfolio Managers in a timely fashion.
• Review daily task queue and exception reports to ensure SLA compliance.
• Update and annotate actions in all systems; prepare required reports.

Skills

MS Office

Data processing

Communications

Time management

Education

High school diploma or equivalent

Associates or bachelor's degree preferred

Tools

MERS

Servicing systems

Image repositories

Vendor systems

Job description

Newrez is seeking a Document Administration Collateral Specialist II to manage collateral requests, file handling, and inventory for mortgage servicing files on-site in the United States. You will work with investors, custodians, and partners to obtain documentation and resolve exceptions.

The role requires 2–4 years in document administration or mortgage servicing, strong MS Office skills, and a focus on accuracy and timely completion of tasks within SLAs.