On-Site Collateral Operations Specialist II

Newrez; Greenville (SC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401(k) with match

Parental Leave

Tuition Reimbursement

Mortgage Loan Program

Volunteer Time Off

Job summary

Newrez is seeking a Document Administration Collateral Specialist II to manage collateral documentation, maintain inventories, and coordinate with investors, custodians, and vendors. The role emphasizes timely processing, accuracy, and system updates across mortgage servicing workflows.

On-site position in Greenville, SC, requiring 2–4 years of related experience and strong MS Office skills. The team focuses on compliance, reporting, and efficient servicing operations.

Qualifications

• High school diploma or equivalent required.
• Associates or bachelor’s degree preferred.
• 2-4 years’ experience in Document Administration or Mortgage Servicing.
• Internal candidates only: prior year performance evaluation and supervisor recommendation.

Responsibilities

• Ensure documentation is completed within defined SLAs.
• Request collateral files from custodians to support Loss Mitigation, Bankruptcy and Foreclosure processes.
• Identify and cure collateral exceptions for delivery and certifications.
• Address inquiries from vendors, investors and portfolio managers promptly.
• Review daily task queue and reports to ensure SLA compliance.
• Update and annotate actions in all loans in relevant systems.
• Prepare reporting for management, investors, and vendors.
• Update MERS and maintain real-time inventory of collateral/files.
• Identify, catalog, and ship requested documents or full files to third parties.
• Ensure inventory system entries within SLAs and perform monthly audits.

Skills

Mortgage servicing

Document management

Vendor coordination

MS Office

Data reporting

Attention to detail

Education

High school diploma or equivalent

Associates or bachelor’s degree preferred

2-4 years’ experience in Document Administration or Mortgage Servicing

Tools

MERS

Custodial systems

Job description

Newrez is seeking a Document Administration Collateral Specialist II to manage collateral documentation, maintain inventories, and coordinate with investors, custodians, and vendors. The role emphasizes timely processing, accuracy, and system updates across mortgage servicing workflows.

On-site position in Greenville, SC, requiring 2–4 years of related experience and strong MS Office skills. The team focuses on compliance, reporting, and efficient servicing operations.