Coffeehouse Shift Lead - Craft & Customer Experience

Starbucks Corp.; Alexandria (VA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Tuition coverage

Paid vacation

Sick time

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead a store team, craft high-quality beverages and foods, and ensure an inviting, customer-focused environment. You will coach partners, coordinate tasks, and uphold store policies during all shifts.

Ideal candidates bring experience in customer service, strong communication, and teamwork, with a proactive approach to store operations and safety. This is an on-site role in a fast-paced retail setting.

Qualifications

• Direct the work of others while maintaining service standards.
• Learn new tasks quickly to support store operations.
• Communicate effectively with customers and team members.
• Understand basic retail store operations and safety practices.
• Collaborate with team to deliver quality beverages and food items.

Responsibilities

• Provide quality beverages and foods to customers according to recipes.
• Supervise shift activities and delegate tasks to team members.
• Maintain attendance, punctuality, and adherence to store policies.
• Assist in cash handling, safety, and security procedures.
• Support coaching and development of fellow partners.

Skills

Direct work coordination

Learn quickly

Oral communication

Retail environment knowledge

Teamwork

Relationship building

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead a store team, craft high-quality beverages and foods, and ensure an inviting, customer-focused environment. You will coach partners, coordinate tasks, and uphold store policies during all shifts.

Ideal candidates bring experience in customer service, strong communication, and teamwork, with a proactive approach to store operations and safety. This is an on-site role in a fast-paced retail setting.