Coffeehouse Shift Lead: Craft & Customer Experience

Starbucks Corp.; Wilmington (DE); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Tuition coverage

Job summary

Starbucks Coffee Company is seeking a Shift Supervisor to lead a high-performing team and ensure every guest receives exceptional service. You will coach partners, oversee beverage and food preparation to standard recipes, and uphold store policies while maintaining a welcoming environment in the community.

The role emphasizes collaboration, efficient shift management, and a commitment to quality, safety, and customer satisfaction within a busy coffeehouse setting.

Qualifications

• Six months of experience interacting with and fulfilling customer requests.
• Able to delegate tasks to others and coordinate two or more employees.
• Direct and coach staff to follow recipes and standard procedures.
• Strong oral communication and interpersonal skills.

Responsibilities

• Lead shift operations and model craft and heart in coffeehouse.
• Ensure quality beverages and food products are prepared to standard recipes.
• Manage cash handling, store safety, and compliance with policies.
• Coordinate tasks and delegate responsibilities to team members.
• Foster a welcoming space and engage with customers to brighten their day.

Skills

Customer service

Leadership

Cash handling

Food preparation

Team delegation

Job description

Starbucks Coffee Company is seeking a Shift Supervisor to lead a high-performing team and ensure every guest receives exceptional service. You will coach partners, oversee beverage and food preparation to standard recipes, and uphold store policies while maintaining a welcoming environment in the community.

The role emphasizes collaboration, efficient shift management, and a commitment to quality, safety, and customer satisfaction within a busy coffeehouse setting.