Coffeehouse Shift Lead: Craft & Customer Experience

Starbucks; Palatine (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Tuition coverage via Starbucks College

Paid time off

Parental leave

Job summary

Starbucks is seeking a Shift Supervisor to lead with craft and heart, creating a warm, welcoming space for the community. You will supervise frontline partners, ensure quality beverages and food, and uphold safety and store standards.

Ideal candidates have at least 6 months of customer-facing experience, strong communication, and ability to delegate tasks. You will coach teammates, manage shift operations, and contribute to a high-performing Starbucks location.

Qualifications

• 6 months of experience in a position that required constant interacting with and fulfilling customer requests
• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills

Responsibilities

• Direct the work of others
• Coach the preparation of food and beverages to standard recipes or customized for customers
• Delegate tasks to other employees and coordinate the tasks of two or more employees

Skills

Customer service

Team leadership

Communication

Retail knowledge

Job description

Starbucks is seeking a Shift Supervisor to lead with craft and heart, creating a warm, welcoming space for the community. You will supervise frontline partners, ensure quality beverages and food, and uphold safety and store standards.

Ideal candidates have at least 6 months of customer-facing experience, strong communication, and ability to delegate tasks. You will coach teammates, manage shift operations, and contribute to a high-performing Starbucks location.