Coffee Shop General Manager: Lead Team, Elevate Service

Ziggi’s Coffee, LLC; Glenwood Hills (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a hands-on General Manager in New Mexico to lead daily store operations, drive exceptional guest experiences, and shape a positive team culture. This role blends hands-on leadership with accountability, providing direction from shift to long-term development.

You’ll coach and onboard staff, manage scheduling and labor, oversee inventory and safety, and communicate clearly with owners and leadership.

Qualifications

• 1–2 years of leadership in coffee shop or hospitality.
• Strong knowledge of coffee service and guest experience standards.
• Proven ability to coach, develop teams, and improve performance.
• Experience with labor, scheduling, and inventory management.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership

Coffee Service

Team Coaching

Scheduling

Communication

Culture Building

Job description

Ziggi’s Coffee, LLC is seeking a hands-on General Manager in New Mexico to lead daily store operations, drive exceptional guest experiences, and shape a positive team culture. This role blends hands-on leadership with accountability, providing direction from shift to long-term development.

You’ll coach and onboard staff, manage scheduling and labor, oversee inventory and safety, and communicate clearly with owners and leadership.