Coffee Shop General Manager: Lead, Grow, Delight Guests

Ziggi’s Coffee, LLC; Katy (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a General Manager in Katy, TX to lead store operations hands-on, drive guest satisfaction, and build a positive team culture. You will oversee daily execution and long-term staff development, acting as brand ambassador and ensuring consistency across service standards.

You will coach and motivate team members, manage schedules and labor, monitor inventory and quality, and collaborate with owners and leadership to align on goals.

Qualifications

• Leadership experience in a coffee shop or fast-paced hospitality.
• Strong knowledge of coffee service operations and guest experience standards.
• Proven ability to coach, develop, and motivate teams.

Responsibilities

• Lead all store operations to ensure a high-quality guest experience.
• Provide ongoing feedback to team members to promote growth and performance.
• Interview, onboard, and train new staff in line with company values.
• Write and maintain employee schedules and manage labor goals.
• Oversee inventory, ordering, and waste reduction.
• Maintain store cleanliness and compliance with food safety standards.
• Improve team performance through guest feedback and service metrics.
• Communicate effectively with owners, leadership, and staff for alignment.

Skills

Leadership experience

Coffee service operations

Team coaching and development

Scheduling and labor management

Communication under pressure

Culture development

Job description

Ziggi’s Coffee, LLC is seeking a General Manager in Katy, TX to lead store operations hands-on, drive guest satisfaction, and build a positive team culture. You will oversee daily execution and long-term staff development, acting as brand ambassador and ensuring consistency across service standards.

You will coach and motivate team members, manage schedules and labor, monitor inventory and quality, and collaborate with owners and leadership to align on goals.