General Manager – Katy, TX

Ziggi’s Coffee, LLC; Katy (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a General Manager in Katy, TX to lead store operations hands-on, drive guest satisfaction, and build a positive team culture. You will oversee daily execution and long-term staff development, acting as brand ambassador and ensuring consistency across service standards.

You will coach and motivate team members, manage schedules and labor, monitor inventory and quality, and collaborate with owners and leadership to align on goals.

Qualifications

• Leadership experience in a coffee shop or fast-paced hospitality.
• Strong knowledge of coffee service operations and guest experience standards.
• Proven ability to coach, develop, and motivate teams.

Responsibilities

• Lead all store operations to ensure a high-quality guest experience.
• Provide ongoing feedback to team members to promote growth and performance.
• Interview, onboard, and train new staff in line with company values.
• Write and maintain employee schedules and manage labor goals.
• Oversee inventory, ordering, and waste reduction.
• Maintain store cleanliness and compliance with food safety standards.
• Improve team performance through guest feedback and service metrics.
• Communicate effectively with owners, leadership, and staff for alignment.

Skills

Leadership experience

Coffee service operations

Team coaching and development

Scheduling and labor management

Communication under pressure

Culture development

Job description

Position Summary:

The General Manager is a hands-on, people-focused leader who brings energy, accountability, and direction to every shift. This individual is responsible for overseeing all aspects of store operations—from daily execu-tion to long-term team development. As a brand ambassador, the General Manager sets the tone for store culture, inspires excellence, and creates a welcoming space for both customers and team members.

Key Qualifications:

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Core Responsibilities:

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

What Success Looks Like:

• Your team is engaged, confident, and consistently meeting service expectations.
• Your store hits operational goals—labor, sales, quality, and guest satisfaction.
• You foster a strong, values-driven culture that reflects the Ziggi’s Coffee mission.
• You’re growing future leaders and building a sustainable bench for the store’s success.