Coffee Shop Department Lead: Grow & Lead a Team

Hy-Vee Inc; Iowa; Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Hy-Vee Inc. in Iowa is seeking a Coffee Shop Department Manager to lead a busy, customer-focused team. You will set standards for service, cleanliness, and performance while ensuring a great in-store coffee experience for every guest.

The role demands leadership, hands-on coaching, scheduling, and inventory oversight. You will recruit, hire, train, and evaluate staff; coordinate promotions, displays and daily goals with store leadership; ensure proper temperatures and sanitation.

Qualifications

• Deliver outstanding customer service and inspire your team to do the same.
• Lead, motivate, and develop a team in a fast-paced food service environment.
• Solve practical problems and make sound decisions with a variety of variables.
• Use basic math skills, including fractions, decimals, and percentages.
• Communicate clearly in writing and verbally with customers, employees, and vendors.

Responsabilités

• Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and overall profitability.
• Build a friendly, welcoming atmosphere by encouraging your team to greet and engage with customers and leading by example.
• Assist customers with finding products, reaching items, carrying heavy purchases, and going the extra mile to make their visit a great one.
• Recruit, hire, train, supervise, and evaluate department employees, and handle performance and disciplinary matters as needed.
• Coordinate scheduling, daily work plans, and department goals in partnership with store leadership.
• Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
• Analyze weekly and monthly sales trends, prepare ad projections, and plan promotions and displays.
• Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink.
• Understand and troubleshoot department equipment and coordinate maintenance as needed.
• Maintain consistent speed of service by ensuring all staffing requirements are met.
• Conduct department inventory and manage product pre-orders.
• Maintain compliance with Hy-Vee’s dress code, hygiene standards, and all company policies.
• Assist in other store areas and take on special projects as needed.

Connaissances

Customer service

Team leadership

Problem solving

Math skills

Clear communication

Discretion

Formation

High school diploma

Description du poste

Hy-Vee Inc. in Iowa is seeking a Coffee Shop Department Manager to lead a busy, customer-focused team. You will set standards for service, cleanliness, and performance while ensuring a great in-store coffee experience for every guest.

The role demands leadership, hands-on coaching, scheduling, and inventory oversight. You will recruit, hire, train, and evaluate staff; coordinate promotions, displays and daily goals with store leadership; ensure proper temperatures and sanitation.