Lead Coffee Shop Manager: Customer Experience & Team Growth

DP Management, LLC; Fremont (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

Hy-Vee is seeking a Coffee Shop Department Manager to lead one of our busiest, most welcoming departments. You will set standards for service, quality, and team performance, ensuring customers receive excellent product and experience from morning coffee to afternoon delights.

You’ll recruit, train, and supervise staff, manage scheduling, and coordinate promotions. This role requires upbeat leadership, strong communication, and a hands-on approach in a fast-paced retail setting.

Qualifications

• High school diploma or equivalent required; on-the-job training and sanitation courses preferred.
• 1+ years of related work experience preferred.

Responsibilities

• Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
• Build a friendly, welcoming atmosphere by encouraging your team to greet and engage with customers and leading by example.
• Assist customers with finding products and carrying items to enhance their visit.
• Recruit, hire, train, supervise, and evaluate department employees; handle performance and disciplinary matters as needed.
• Coordinate scheduling, daily work plans, and department goals with store leadership.
• Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
• Analyze weekly and monthly sales trends and plan promotions and displays.
• Maintain proper product temperatures, storage procedures, and freshness standards to minimize shrink.
• Understand and troubleshoot department equipment and coordinate maintenance.
• Maintain speed of service by ensuring staffing requirements are met.
• Conduct department inventory and manage pre-orders.

Skills

Customer service

Team leadership

Problem solving

Math skills

Education

High school diploma

Job description

Hy-Vee is seeking a Coffee Shop Department Manager to lead one of our busiest, most welcoming departments. You will set standards for service, quality, and team performance, ensuring customers receive excellent product and experience from morning coffee to afternoon delights.

You’ll recruit, train, and supervise staff, manage scheduling, and coordinate promotions. This role requires upbeat leadership, strong communication, and a hands-on approach in a fast-paced retail setting.