Coffee Shop Assistant Manager - Lead, Train & Delight Guests

Ziggi’s Coffee, LLC; Clayton (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking an Assistant Manager who supports the General Manager to uphold day-to-day operations and champion a superb guest experience in a fast-paced shop. This role emphasizes leadership by example, training new hires, and maintaining brand standards across shifts.

You will balance accountability with staff development, ensure inventory accuracy, deposits and invoices are processed, and uphold health, safety, and cleanliness standards while communicating effectively with

Qualifications

• 3–6 months of leadership experience in a coffee shop, café, or similar fast-paced setting (Ziggi’s experience preferred).
• Strong grasp of daily store operations, drink quality standards, and service fundamentals.
• Able to lead by example, give and receive feedback, and step into any role as needed.
• Excellent interpersonal and communication skills.
• Proven reliability and ability to take initiative without supervision.
• Completion of required training modules and a strong understanding of brand values.

Responsibilities

• Partner with the General Manager to lead the team and maintain day-to-day operations.
• Support new hire onboarding, hands-on training, and continual team development.
• Foster a safe, inclusive, and positive work environment that prioritizes guest experience and team well-being.
• Communicate consistently and clearly with the General Manager, store owners, and team members.
• Execute administrative duties including ordering inventory, preparing deposits, and entering invoices.
• Assist in upholding health, safety, and cleanliness standards across the store.
• Step into leadership during GM absences and serve as a reliable decision-maker on shift.

Skills

Leadership experience

Store operations

Interpersonal communication

Reliability & initiative

Brand & training awareness

Job description

Ziggi’s Coffee, LLC is seeking an Assistant Manager who supports the General Manager to uphold day-to-day operations and champion a superb guest experience in a fast-paced shop. This role emphasizes leadership by example, training new hires, and maintaining brand standards across shifts.

You will balance accountability with staff development, ensure inventory accuracy, deposits and invoices are processed, and uphold health, safety, and cleanliness standards while communicating effectively with