Coffee Services Customer Success Manager (Remote)

Compass Group USA; Carrollton (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Employee Assistance Program

FSAs

Job summary

Compass Group USA, operating under the Canteen brand, is seeking a Customer Service Manager for Coffee Services to deliver exceptional client experiences, retain key accounts, and grow revenue within a fast-paced Office Coffee Services environment.

The role partners with the District Operations Manager to oversee a portfolio of customer accounts and lead a team of route drivers, focusing on relationship-building, service excellence, and strategic account development.

Qualifications

• 3+ years of customer service, account management, customer success, or client retention experience.
• A bachelor’s degree is preferred; a two-year degree or an equivalent combination of education and experience will be considered.
• Strong relationship-building and customer-facing skills.
• Experience handling customer concerns and driving retention efforts.
• Intermediate to advanced Microsoft Excel skills.
• Excellent verbal and written communication skills.
• Strong presentation and public speaking abilities.
• Valid driver's license and ability to travel locally to customer locations.

Responsibilities

• Partner with the District Operations Manager to manage and support customer accounts.
• Conduct regular customer retention calls and account review meetings.
• Visit customer sites to strengthen relationships, address concerns, and identify opportunities for service improvement.
• Resolve escalated customer issues quickly and professionally.
• Ensure high levels of customer satisfaction and account retention.
• Drive same-store sales growth through proactive customer engagement and product recommendations.
• Identify opportunities to expand services and increase revenue within existing accounts.
• Monitor customer activity and trends to support retention and growth strategies.
• Provide day-to-day leadership and support to a team of route drivers.
• Foster a customer-first culture focused on service excellence.
• Support employee development, coaching, and performance management.
• Collaborate with team members to ensure efficient service delivery and customer satisfaction.
• Utilize Excel and reporting tools to analyze customer, operational, and sales performance metrics.
• Review reports regularly to identify trends, opportunities, and areas for improvement.
• Prepare and present business updates, customer insights, and performance results to leadership.
• Deliver professional presentations to customers, team members, and leadership.
• Represent the company in customer meetings, service reviews, and business discussions.
• Communicate effectively across departments to resolve issues and improve customer outcomes.

Skills

Customer service

Account management

Public speaking

Microsoft Excel

Communication

Relationship-building

Education

Bachelor's degree preferred

Two-year degree considered

Tools

Excel

Job description

Compass Group USA, operating under the Canteen brand, is seeking a Customer Service Manager for Coffee Services to deliver exceptional client experiences, retain key accounts, and grow revenue within a fast-paced Office Coffee Services environment.

The role partners with the District Operations Manager to oversee a portfolio of customer accounts and lead a team of route drivers, focusing on relationship-building, service excellence, and strategic account development.