CUSTOMER SERVICE MANAGER (COFFEE SERVICES)

Compass Group USA; Carrollton (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Employee Assistance Program

FSAs

Job summary

Compass Group USA, operating under the Canteen brand, is seeking a Customer Service Manager for Coffee Services to deliver exceptional client experiences, retain key accounts, and grow revenue within a fast-paced Office Coffee Services environment.

The role partners with the District Operations Manager to oversee a portfolio of customer accounts and lead a team of route drivers, focusing on relationship-building, service excellence, and strategic account development.

Qualifications

• 3+ years of customer service, account management, customer success, or client retention experience.
• A bachelor’s degree is preferred; a two-year degree or an equivalent combination of education and experience will be considered.
• Strong relationship-building and customer-facing skills.
• Experience handling customer concerns and driving retention efforts.
• Intermediate to advanced Microsoft Excel skills.
• Excellent verbal and written communication skills.
• Strong presentation and public speaking abilities.
• Valid driver's license and ability to travel locally to customer locations.

Responsibilities

• Partner with the District Operations Manager to manage and support customer accounts.
• Conduct regular customer retention calls and account review meetings.
• Visit customer sites to strengthen relationships, address concerns, and identify opportunities for service improvement.
• Resolve escalated customer issues quickly and professionally.
• Ensure high levels of customer satisfaction and account retention.
• Drive same-store sales growth through proactive customer engagement and product recommendations.
• Identify opportunities to expand services and increase revenue within existing accounts.
• Monitor customer activity and trends to support retention and growth strategies.
• Provide day-to-day leadership and support to a team of route drivers.
• Foster a customer-first culture focused on service excellence.
• Support employee development, coaching, and performance management.
• Collaborate with team members to ensure efficient service delivery and customer satisfaction.
• Utilize Excel and reporting tools to analyze customer, operational, and sales performance metrics.
• Review reports regularly to identify trends, opportunities, and areas for improvement.
• Prepare and present business updates, customer insights, and performance results to leadership.
• Deliver professional presentations to customers, team members, and leadership.
• Represent the company in customer meetings, service reviews, and business discussions.
• Communicate effectively across departments to resolve issues and improve customer outcomes.

Skills

Customer service

Account management

Public speaking

Microsoft Excel

Communication

Relationship-building

Education

Bachelor's degree preferred

Two-year degree considered

Tools

Excel

Job description

We are hiring immediately for a XXX position.

Location: Note: online applications accepted only.

Pay Range: [[cust_StartingPayRate]]per hour to [[cust_MaxPayRate]]per hour. *Internal Employee Referral Bonus Available

About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Job Summary

The Customer Service Manager for Coffee Services is responsible for delivering exceptional customer experience, driving client retention, and supporting the growth of existing accounts within a fast-paced Office Coffee Services environment.

This role partners closely with the District Operations Manager to oversee a portfolio of customer accounts while leading a team of Route Drivers.

The ideal candidate is customer-focused, highly organized, data-driven, and passionate about building long-term client relationships.

Key Responsibilities:

Customer Relationship Management

• Partner with the District Operations Manager to manage and support approximately customer accounts.
• Conduct regular customer retention calls and account review meetings.
• Visit customer sites to strengthen relationships, address concerns, and identify opportunities for service improvement.
• Resolve escalated customer issues quickly and professionally.
• Ensure high levels of customer satisfaction and account retention.

Account Growth & Business Development

• Drive same-store sales growth through proactive customer engagement and product recommendations.
• Identify opportunities to expand services and increase revenue within existing accounts.
• Monitor customer activity and trends to support retention and growth strategies.

Team Leadership

• Provide day-to-day leadership and support to a team of route drivers.
• Foster a customer-first culture focused on service excellence.
• Support employee development, coaching, and performance management.
• Collaborate with team members to ensure efficient service delivery and customer satisfaction.

Reporting & Analysis

• Utilize Excel and reporting tools to analyze customer, operational, and sales performance metrics.
• Review reports regularly to identify trends, opportunities, and areas for improvement.
• Prepare and present business updates, customer insights, and performance results to leadership.

Communication & Presentation

• Deliver professional presentations to customers, team members, and leadership.
• Represent the company in customer meetings, service reviews, and business discussions.
• Communicate effectively across departments to resolve issues and improve customer outcomes.

Qualifications:

• 3+ years of customer service, account management, customer success, or client retention experience.
• A bachelor’s degree is preferred; a two-year degree or an equivalent combination of education and experience will be considered.
• Strong relationship-building and customer-facing skills.
• Experience handling customer concerns and driving retention efforts.
• Intermediate to advanced Microsoft Excel skills.
• Excellent verbal and written communication skills.
• Strong presentation and public speaking abilities.
• Valid driver's license and ability to travel locally to customer locations.

Preferred:

• Office coffee and client focus individual with passion for coffee.

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates:

• Retirement Plan,
• Associate Shopping Program,
• Health and Wellness Programs,
• Discount Marketplace,
• Identity Theft Protection,
• Pet Insurance,
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates:

• Medical,
• Dental,
• Vision,
• Life Insurance/AD,
• Disability Insurance,
• Commuter Benefits,
• Employee Assistance Program,
• Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Canteen