Coffee Experience Specialist — Growth & Bonuses

Nestlé Nespresso SA; New York (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive pay + quarterly bonuses

Coffee expertise training

DEI resource groups

401k with company match

Job summary

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to welcome customers in our retail boutique. You will guide guests toward their perfect coffee match, create an inviting experience, and deliver hospitality that goes beyond simply selling coffee.

You’ll share expertise on coffee and machines, participate in tastings, support team goals, and maintain an inviting boutique environment. The role includes flexible shifts, open and closing hours, weekend work, and opportunities for

Qualifications

• Previous retail or customer service experience is preferred.
• Strong communication and friendly, can-do attitude.
• Flexible availability including weekends and holidays.

Responsibilities

• Greet and engage customers to create an inviting shopping experience.
• Understand customer needs and recommend coffee and machines.
• Provide tastings and share knowledge of products.
• Maintain boutique displays and keep the coffee wall stocked.
• Work with team to meet sales and service goals.
• Follow safety and operations standards.
• Participate in training to grow product expertise.

Skills

Customer service

Hospitality

Sales oriented

Communication

Job description

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to welcome customers in our retail boutique. You will guide guests toward their perfect coffee match, create an inviting experience, and deliver hospitality that goes beyond simply selling coffee.

You’ll share expertise on coffee and machines, participate in tastings, support team goals, and maintain an inviting boutique environment. The role includes flexible shifts, open and closing hours, weekend work, and opportunities for