Coffee Experience Specialist – Sales & Service

Nestle SA; New York (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Coffee expertise

Caring culture

Growth & development

Employee discounts

Job summary

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to welcome customers in our retail boutique, guide them to the perfect coffee match, and deliver an inviting experience beyond just selling coffee.

You’ll share our mission of sustainability and hospitality, learn about coffee, participate in tastings, and help maintain an elegant boutique environment while delivering excellent service to every guest.

Qualifications

• You are inherently a people person and thrive in a customer service environment.
• You enjoy working in a fast-paced environment, thinking on your feet and adaptable to change.
• You are punctual and available to work open and closing shifts, weekends, and holidays.
• You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.

Responsibilities

• Brand Advocate: You share our mission and values in sustainability and recycling.
• Customer Obsessed: You have a heart for hospitality and working with people.
• Greet and Engage: You create a memorable experience for customers, making them feel valued.
• Listen and Learn: You understand the customer’s needs and recommend coffee and machine solutions.
• Product Knowledge and Promotions: You offer tastings and display knowledge to build our customer base.
• Team Collaboration and Respect: You proactively support and collaborate with team members to create a cohesive environment.
• Operations and Safety: You maintain the boutique environment, assist with shipments, displays and cleanliness.
• Training and Learning: You will undergo a training period that sets you up for success.

Skills

People person

Customer service

Punctuality

Adaptable to change

Job description

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to welcome customers in our retail boutique, guide them to the perfect coffee match, and deliver an inviting experience beyond just selling coffee.

You’ll share our mission of sustainability and hospitality, learn about coffee, participate in tastings, and help maintain an elegant boutique environment while delivering excellent service to every guest.