Coffee Boutique Specialist & Guest Experience

Nestlé Nespresso SA; Paramus (NJ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401k with company match

Healthcare coverage

Employee discounts

Job summary

Nestlé Nespresso USA seeks a Coffee Specialist/Sales Associate to welcome customers in our retail boutique and guide them to their perfect coffee and machine solutions.

As part of a friendly, inclusive team, you’ll help create an inviting experience, share product knowledge, and participate in tastings. Flexible shifts include weekends and holidays, with a starting pay of $21.00 per hour and bonuses based on team performance.

Qualifications

• Customer-focused mindset with hospitality experience.
• Ability to work in fast-paced environment.
• Willingness to work open/close shifts, weekends, and holidays.

Responsibilities

• Brand Advocate: you share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
• Customer Obsessed: you have a heart for hospitality and working with people.
• Greet and Engage: you create a memorable experience for customers, making them feel valued and eager to return.
• Listen and Learn: you understand the customer’s needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: you offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
• Team Collaboration and Respect: you proactively support and collaborate with team members to create a cohesive and successful work environment.
• Operations and Safety: you will take part in maintaining our boutique environment, assisting with shipments, displays, and cleanliness.
• Training and Learning: you will undergo a training period that sets you up for success well beyond your first day.

Skills

Customer service

Hospitality

Retail sales

Communication

Job description

Nestlé Nespresso USA seeks a Coffee Specialist/Sales Associate to welcome customers in our retail boutique and guide them to their perfect coffee and machine solutions.

As part of a friendly, inclusive team, you’ll help create an inviting experience, share product knowledge, and participate in tastings. Flexible shifts include weekends and holidays, with a starting pay of $21.00 per hour and bonuses based on team performance.