Coffee Experience Specialist | Retail Sales & Service

Nestlé USA; Paramus (NJ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Coffee expertise

Caring culture

Growth opportunities

Purposeful work

Job summary

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to welcome customers in our boutique, guide them to find perfect coffee match, and help them discover products through tastings and personalized recommendations.

You will engage customers with hospitality, share coffee expertise, and support team sales while keeping displays inviting and stocked. Training will set you up for success on opening shifts and weekend coverage.

Qualifications

• Experience in customer service or hospitality roles.
• Ability to greet and engage customers warmly.
• Strong listening and problem-solving skills.
• Willingness to work flexible shifts, including weekends.

Responsibilities

• Greet and engage customers to create a memorable boutique experience.
• Guide customers in selecting coffee and machines based on preferences.
• Provide tastings and demonstrate product knowledge to drive sales.
• Collaborate with team to maintain displays and inventory.
• Maintain clean, inviting boutique environment and safety standards.
• Participate in training to accelerate onboarding and growth.

Skills

Customer service

Hospitality

Communication

Sales orientation

Tools

POS systems

Merchandising software

Job description

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to welcome customers in our boutique, guide them to find perfect coffee match, and help them discover products through tastings and personalized recommendations.

You will engage customers with hospitality, share coffee expertise, and support team sales while keeping displays inviting and stocked. Training will set you up for success on opening shifts and weekend coverage.