Coffee Experience Specialist

Nestlé S.A.; Los Angeles (CA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Competitive pay

Quarterly bonuses

Coffee expertise training

401k with company match

Health and wellness programs

Employee discounts

Job summary

Nestlé Nespresso USA is hiring a Retail Sales Associate in Los Angeles. You’ll guide customers to their perfect coffee match, create a welcoming boutique experience, and contribute to a team focused on sustainability and quality. Expect a people-driven role with training to set you up for long-term success.

You’ll engage shoppers, recommend products, offer tastings, and help maintain an inviting, organized store environment while embracing our inclusive culture and DEI initiatives.

Qualifications

• You are inherently a people person and thrive in a customer service environment.

Responsibilities

• Brand Advocate: You share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
• Customer Obsessed: You have a heart for hospitality and working with people.
• Greet and Engage: You create a memorable experience for customers, making them feel valued and eager to return.
• Listen and Learn: You understand the customer’s needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: You offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
• Team Collaboration and Respect: You proactively support and collaborate with team members to create a cohesive and successful work environment.
• Operations and Safety: You will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness.
• Training and Learning: You will undergo a training period that sets you up for success well beyond your first day.

Job description

Nestlé Nespresso USA is hiring a Retail Sales Associate in Los Angeles. You’ll guide customers to their perfect coffee match, create a welcoming boutique experience, and contribute to a team focused on sustainability and quality. Expect a people-driven role with training to set you up for long-term success.

You’ll engage shoppers, recommend products, offer tastings, and help maintain an inviting, organized store environment while embracing our inclusive culture and DEI initiatives.