Boutique Coffee Experience Specialist

Nestle; Los Angeles (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive pay bonuses

Coffee expertise

Caring culture

Growth and development

Total rewards package

Job summary

Nestlé Nespresso USA is hiring a Retail Sales Associate for our Century City boutique. You will guide customers to discover their perfect coffee, offer tastings, and build lasting relationships while upholding our standards for service and presentation.

You’ll learn coffee expertise, work with a dynamic team, and contribute to a welcoming and inclusive store environment. Open shifts and weekend availability help support our busy retail calendar.

Qualifications

• Must enjoy working with people in a fast-paced retail setting.
• Strong customer service mindset and willingness to learn coffee knowledge.
• Reliable and punctual with flexible weekend/holiday availability.

Responsibilities

• Brand Advocate: share mission and sustainability values with customers.
• Customer Obsessed: deliver hospitality and memorable experiences.
• Greet and Engage: make customers feel valued and eager to return.
• Listen and Learn: assess needs and recommend coffee/machine solutions.
• Product Knowledge and Promotions: offer tastings and showcase knowledge.
• Team Collaboration and Respect: support teammates for a cohesive environment.
• Operations and Safety: maintain boutique appearance, assist with shipments, displays, cleanliness.
• Training and Learning: complete training to succeed beyond day one.

Skills

People person

Customer service

Hospitality

Team player

Punctual

Job description

Nestlé Nespresso USA is hiring a Retail Sales Associate for our Century City boutique. You will guide customers to discover their perfect coffee, offer tastings, and build lasting relationships while upholding our standards for service and presentation.

You’ll learn coffee expertise, work with a dynamic team, and contribute to a welcoming and inclusive store environment. Open shifts and weekend availability help support our busy retail calendar.