Coffee Bar Program Lead: Training, Ops & Growth

Compass Group USA; Seattle (WA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Paid Time Off

Employee Discounts

Job summary

Restaurant Associates, part of Compass Group USA, seeks a Coffee Bar Program Manager to lead and scale a national coffee program in Seattle or New York City. You will partner with internal teams to design, open, and support café concepts, while driving education and hands-on training for a high-level coffee and tea program.

You’ll collaborate with account managers to align offerings with industry trends, client needs, and brand standards.

Qualifications

• In-depth coffee and/or food and beverage industry experience.

Responsibilities

• Equipment procurement, installation, and service
• Provides ongoing training, education, and community engagement
• Single point of contact for Compass, brand, and client partners for the national café program
• Ensures proper ordering process and trainings for client and local branches
• Delivers reports on order status, problem resolution, and program execution
• Maintains quarterly training and quality control calendar for onsite baristas
• Supports employee engagement programs focused on coffee, tea, and education
• Provides training recaps after each session
• Collaborates with Internal Communications and Ops leaders on team engagement content
• Contributes to program development using industry trends and client insights
• Maintains client site presence and timely issue resolution
• Works with onsite techs to ensure equipment maintenance
• Collects data for case stories and identifies growth opportunities
• Develops coffee/tea ambassadors by market for QC/store checks
• Supports roasters rotational program and marketing collaboration
• Analyzes voice of customer data to identify opportunities
• Leverages POS data for recommendations
• Joins with marketing on LTOs and seasonal campaigns

Skills

Coffee/beverage exp

Job description

Restaurant Associates, part of Compass Group USA, seeks a Coffee Bar Program Manager to lead and scale a national coffee program in Seattle or New York City. You will partner with internal teams to design, open, and support café concepts, while driving education and hands-on training for a high-level coffee and tea program.

You’ll collaborate with account managers to align offerings with industry trends, client needs, and brand standards.