Beverage Program Lead: Coffee R&D, QC & Training

Pavement Coffeehouse

Woburn (MA)

On-site

USD 70,000 - 95,000

Full time

14 days+

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Job summary

Pavement Coffeehouse seeks a Beverage Program Manager to shape quality, consistency, and innovation across our cafes and roastery. The role blends quality control, R&D, equipment care, and team education in onsite cafes, with regular time at the roastery and HQ.

You will lead beverage QC, drive menu development, oversee preventative maintenance, and foster a culture of coffee education for staff and customers. Flexibility and travel to stores and HQ are required.

Qualifications

Deep knowledge of coffee, beverage craft, and the specialty coffee industry.
Strong organizational skills to manage multiple projects (QC, R&D, equipment, training).
Hands-on, detail-oriented approach to quality and consistency.
Comfort and confidence leading trainings, tastings, and workshops for employees and customers.
Excellent communication and ability to build trust with managers, baristas, and customers.

Responsibilities

Conduct quality control on beverages and beverage ingredients in-store and at the commissary kitchen.
Lead menu development and new beverage R&D.
Oversee equipment preventative maintenance, troubleshooting, and triage work orders.
Support managers in maintaining training standards, modeling service excellence behind the counter.
Foster a culture of coffee education and engagement through tastings, cuppings, workshops, and demos.
Stay knowledgeable about Pavement's roasting, green buying, beverage flavor profiles, and industry trends.
Monitor inventory and ordering practices to maximize freshness and avoid outages.
Monitor costs by reducing waste and identifying supply chain improvements.