COB Team Leader: Lead Operations & Coaching

Blue Cross and Blue Shield of North Carolina; Missouri; Hybrid; USD 67,000 - 107,000; Full time

Benefits offered by this job

401k match

Annual incentive bonus

Paid time off

Job summary

Blue Cross NC is seeking a Team Leader for Coordination of Benefits (COB) to guide departmental staff, manage workloads, and support performance coaching. This role emphasizes issue resolution, member and customer satisfaction, and compliance. It also acts as a liaison between frontline staff, leadership, and cross-functional partners.

The position offers leadership development, flexible hybrid work, and opportunities to impact operational efficiency and service delivery.

Qualifications

• Bachelor's degree or advanced degree (where required).
• 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.

Responsibilities

• Lead daily operations and direct team to meet objectives.
• Provide guidance on processes and issue resolution.
• Foster a positive, accountable team culture.
• Serve as primary contact for updates and escalations.
• Ensure staff training and professional responses to inquiries.

Skills

People leadership

Coaching

Operations leadership

Communication skills

Education

Bachelor's degree

Advanced degree

Job description

Blue Cross NC is seeking a Team Leader for Coordination of Benefits (COB) to guide departmental staff, manage workloads, and support performance coaching. This role emphasizes issue resolution, member and customer satisfaction, and compliance. It also acts as a liaison between frontline staff, leadership, and cross-functional partners.

The position offers leadership development, flexible hybrid work, and opportunities to impact operational efficiency and service delivery.