COB Team Lead: Operations Excellence & Coaching

Blue Cross and Blue Shield of North Carolina; Salt Lake City (UT); Hybrid; USD 67,000 - 107,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Parental leave and adoption/surrogacy

401k with company match

Job summary

Blue Cross NC seeks a Team Leader for Coordination of Benefits to guide departmental staff, oversee workloads, and support operational goals. The role emphasizes coaching, escalation management, and ensuring compliant, efficient COB processes.

You will partner with cross-functional teams to address system gaps, analyze trends, and drive service improvements while maintaining a strong focus on member and customer satisfaction. Hybrid work options are available.

Qualifications

• Bachelor's degree or advanced degree required; 5+ years of experience in a related field.
• In lieu of degree, 7+ years of experience in related field.
• Experience leading teams and driving process improvements is preferred.

Responsibilities

• Lead day-to-day workload to meet business objectives and guide the team.
• Serve as a resource for work processes and guidance on procedures.
• Foster a positive, accountable team culture and coach performance.

Skills

Change Management

Performance Evaluations

Leadership

Operational Efficiency

Project Management

Team Management

Training and Development

Problem Solving

Education

Bachelor's degree or advanced degree

7+ years of experience in related field (in lieu of degree)

Job description

Blue Cross NC seeks a Team Leader for Coordination of Benefits to guide departmental staff, oversee workloads, and support operational goals. The role emphasizes coaching, escalation management, and ensuring compliant, efficient COB processes.

You will partner with cross-functional teams to address system gaps, analyze trends, and drive service improvements while maintaining a strong focus on member and customer satisfaction. Hybrid work options are available.