COB Team Lead — Operational Excellence & Coaching

Blue Cross and Blue Shield of North Carolina; Chapel Hill (NC); Hybrid; USD 67,000 - 107,000; Full time

Job summary

Blue Cross NC seeks a Team Leader for Coordination of Benefits to guide a department, manage workloads, and drive operational goals. This role supports coaching, development, and performance reviews while liaising with frontline staff and leadership to ensure compliance and customer satisfaction.

The position emphasizes leadership, process improvement, and strong communication, with hybrid-flex work options and collaboration across teams. A bachelor's degree or equivalent experience is required.

Qualifications

• Bachelor's degree or advanced degree is required.
• 5+ years of related field experience; in lieu of degree, 7+ years.
• Experience leading teams and coordinating benefits (COB) is favorable.

Responsibilities

• Lead day-to-day workloads and guide team toward goals.
• Provide coaching and performance feedback to staff.
• Collaborate with cross-functional teams to improve processes.
• Act as primary contact for escalations and updates to clients.
• Identify trends, root causes, and implement corrective actions.

Skills

Team leadership

Coaching

Problem solving

Customer service

Education

Bachelor's degree or advanced degree

Job description

Blue Cross NC seeks a Team Leader for Coordination of Benefits to guide a department, manage workloads, and drive operational goals. This role supports coaching, development, and performance reviews while liaising with frontline staff and leadership to ensure compliance and customer satisfaction.

The position emphasizes leadership, process improvement, and strong communication, with hybrid-flex work options and collaboration across teams. A bachelor's degree or equivalent experience is required.