COB Operations Lead | Team Coaching & Process Improvement

Blue Cross and Blue Shield of North Carolina; Kansas City (MO); Hybrid; USD 67,000 - 107,000; Full time

Benefits offered by this job

Medical, dental, vision

Parental leave

Career development

401k match

Job summary

Blue Cross NC is seeking a Team Leader, Coordination of Benefits (COB) to lead departmental staff, oversee workloads, and support operational goals in a hybrid work environment. This role provides guidance on issue resolution, promotes member and customer satisfaction, and helps ensure compliance with applicable requirements.

You will coach and develop team members, drive performance, and collaborate with cross-functional partners to address system or process gaps, while serving as a liaison

Qualifications

• Bachelor's degree or advanced degree required.
• 5+ years of related field experience or 7+ years without degree.

Responsibilities

• Lead departmental staff and oversee workloads.
• Provide guidance on issue resolution and process improvements.
• Coach and develop team members with regular performance reviews.
• Coordinate with cross-functional partners to meet goals.
• Respond to escalations with timely, accurate communication.
• Ensure compliance with applicable requirements.
• Promote member and customer satisfaction.

Skills

Change Management

Employee Performance Evaluations

Leadership

Operational Efficiency

Performance Management (PM)

Performance Review Management

Process Improvements

Project Management

Team Management

Training and Development

Education

Bachelor's degree or advanced degree

Job description

Blue Cross NC is seeking a Team Leader, Coordination of Benefits (COB) to lead departmental staff, oversee workloads, and support operational goals in a hybrid work environment. This role provides guidance on issue resolution, promotes member and customer satisfaction, and helps ensure compliance with applicable requirements.

You will coach and develop team members, drive performance, and collaborate with cross-functional partners to address system or process gaps, while serving as a liaison