COB Team Lead — Operations & Coaching Excellence

Blue Cross and Blue Shield of North Carolina; Philadelphia (Philadelphia County); Hybrid; USD 67,000 - 107,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Wellness programs

Parental leave and adoption support

Tuition reimbursement

Job summary

Blue Cross NC is seeking a Team Leader for Coordination of Benefits (COB) to lead a department, oversee workloads, and support operational goals. You will guide issue resolution, promote member and customer satisfaction, and ensure compliance with requirements in a hybrid work model.

The role emphasizes performance coaching and cross-functional collaboration. Ideal candidates have a Bachelor's or advanced degree and 5+ years in related fields; 7+ years can substitute a degree.

Qualifications

• Bachelor's degree or advanced degree required.
• 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.

Responsibilities

• Manage day-to-day workload to achieve business objectives and guide the team.

Skills

Leadership

Coaching

Change management

Communication

Team collaboration

Education

Bachelor's degree or advanced degree

Job description

Blue Cross NC is seeking a Team Leader for Coordination of Benefits (COB) to lead a department, oversee workloads, and support operational goals. You will guide issue resolution, promote member and customer satisfaction, and ensure compliance with requirements in a hybrid work model.

The role emphasizes performance coaching and cross-functional collaboration. Ideal candidates have a Bachelor's or advanced degree and 5+ years in related fields; 7+ years can substitute a degree.