COB Team Lead: Operations & Process Improvement

Blue Cross and Blue Shield of North Carolina; Oklahoma City (OK); Hybrid; USD 67,000 - 107,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Parental leave

Tuition reimbursement

401k match

Job summary

Blue Cross NC seeks a Team Leader, Coordination of Benefits to guide departmental staff, oversee workloads, and drive execution of operational goals. You will coach, resolve escalations, ensure training, and promote customer satisfaction while liaising with leadership and cross-functional partners.

The role emphasizes performance coaching, trend analysis, and collaboration to address root causes, with a Hybrid Flex work model and strong focus on compliance and service excellence.

Qualifications

• Bachelor's degree or advanced degree required or equivalent work experience.
• Minimum 5 years of related field experience; 7+ years if no degree.
• Experience leading teams and coaching staff to meet performance goals.

Responsibilities

• Lead day-to-day workload and direct team to achieve business objectives.
• Provide guidance on processes, escalation handling, and decision making.
• Foster a positive, accountable team culture and cross-functional collaboration.
• Serve as primary contact for operational updates and client engagements as needed.
• Ensure training and professional development, including coaching conversations.
• Collaborate with other teams to set performance goals and monitor progress.
• Identify system/process gaps and lead root-cause analysis with solutions.

Skills

People leadership

Coaching

Change management

Education

Bachelor's degree or advanced degree

5+ years of related field experience

In lieu of degree, 7+ years of related field experience

Tools

Lean Six Sigma

Job description

Blue Cross NC seeks a Team Leader, Coordination of Benefits to guide departmental staff, oversee workloads, and drive execution of operational goals. You will coach, resolve escalations, ensure training, and promote customer satisfaction while liaising with leadership and cross-functional partners.

The role emphasizes performance coaching, trend analysis, and collaboration to address root causes, with a Hybrid Flex work model and strong focus on compliance and service excellence.