COB Operations Leader & Coach

Blue Cross and Blue Shield of North Carolina; Wichita (KS); Hybrid; USD 67,000 - 107,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Parental leave and surrogacy support

Tuition reimbursement

401k with company match

Job summary

Blue Cross NC seeks a Team Leader, Coordination of Benefits to guide departmental staff, oversee workloads, and support operational goals. You will coach performance, analyze trends, and coordinate with frontline staff and cross-functional partners to ensure compliant, efficient COB operations.

Ideal candidates bring 5+ years in a related field and a Bachelor's degree (or 7+ years if no degree). This hybrid role offers flexible work options and strong development opportunities.

Qualifications

• Bachelor's degree or advanced degree; 5+ years of experience in related field; in lieu of degree, 7+ years of experience in related field.

Responsibilities

• Manage day-to-day workload to achieve business objectives; provide leadership and direction to the team and execute team goals and expectations.
• Act as a resource for the team; provide assistance on work processes and procedures.
• Foster a positive, accountable, and collaborative team culture.
• Serve as the primary point of contact for operational updates and escalations, including direct, customer facing engagement as needed.
• Ensure employees are properly trained in processes and procedures and respond professionally to inquiries from internal and external customers.
• Provide ongoing coaching and development feedback to team members. Conduct regular coaching conversations and formal performance evaluations.
• Collaborate with other departmental teams to establish performance goals and monitor progress against those goals.
• Identify trends, determine root causes, and initiate appropriate action to resolve issues.
• Identify, document, and report system and process problems/trends using root cause analysis and implement solutions.
• Conduct random audits of the team's work and create performance improvement plans as necessary.
• May develop short and long-term service objectives and methods and implement these methods when approved.
• Respond quickly and accurately to escalated issues from clients and customers.
• May represent the department on corporate projects.

Skills

People leadership

Lean Six Sigma

Coordination of Benefits

Process improvement

Performance coaching

Root cause analysis

Team management

Cross-functional collaboration

Performance evaluations

Project management

Education

Bachelor's degree or advanced degree

Job description

Blue Cross NC seeks a Team Leader, Coordination of Benefits to guide departmental staff, oversee workloads, and support operational goals. You will coach performance, analyze trends, and coordinate with frontline staff and cross-functional partners to ensure compliant, efficient COB operations.

Ideal candidates bring 5+ years in a related field and a Bachelor's degree (or 7+ years if no degree). This hybrid role offers flexible work options and strong development opportunities.