Co-Store Director: Lead Guest Experience & Store Success

The Fresh Market; Chapel Hill (NC); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401K match

Financial wellness program

Paid time off

Job summary

The Fresh Market is seeking a Co-Store Director in Chapel Hill, NC to lead store operations, guest service, and team development. This role partners with the Store Director to ensure excellence in daily performance and long-term growth across departments, including Produce, Meat, Bakery, Deli, CMS, and Center Store.

You will drive sales, margins, labor planning, and inventory control while upholding food safety and brand standards.

Qualifications

• 5+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business
• Demonstrated success overseeing multiple departments or store-wide operations
• Strong financial acumen with the ability to achieve sales, margin, labor, and operational goals
• Excellent communication, coaching, and conflict-resolution skills
• Basic proficiency with scheduling tools and Microsoft Office Suite
• Food Safety Certification or ability to obtain after hire
• Must be 21 years of age or older

Responsibilities

• Model and promote our values of passion, excellence, hospitality, and teamwork in every interaction
• Serve as a visible, accessible leader on the sales floor, supporting team members and engaging with guests
• Recruit, hire, and develop team members, building a strong pipeline of future leaders
• Oversee sales departments to ensure merchandising, signage, and assortment reflect local guest needs and our brand standards
• Manage key financial areas, including sales, gross margin, labor planning, inventory control, and shrink reduction
• Partner with department managers to ensure effective ordering, scheduling, and workload planning
• Maintain full compliance with food safety, sanitation, risk management, and all regulatory requirements
• Serve as a brand ambassador, representing The Fresh Market with hospitality and professionalism
• Build strong relationships with guests, responding to questions, resolving concerns, and modeling guest recovery
• Engage with local organizations, vendors, and partners to strengthen the store’s presence in the community

Skills

Team leadership

Communication

Strategic planning

Hospitality

Scheduling

Education

Bachelor's degree in business or related

Tools

POS systems

Microsoft Office

Job description

The Fresh Market is seeking a Co-Store Director in Chapel Hill, NC to lead store operations, guest service, and team development. This role partners with the Store Director to ensure excellence in daily performance and long-term growth across departments, including Produce, Meat, Bakery, Deli, CMS, and Center Store.

You will drive sales, margins, labor planning, and inventory control while upholding food safety and brand standards.