CNC Service Engineer: On-Site Repairs & Training (50% Travel)

Dmg Mori Usa, Inc; Charleston (SC); On-site; USD 83,000 - 110,000; Full time

Job summary

DMG MORI USA, Inc. is seeking a Service Engineer in Charleston, SC to provide maintenance and repair support for DMG MORI CNC machine tools, on-site or by phone. The role involves installation assistance, documentation, and customer liaison with a strong focus on service quality.

Ideal candidates have 3–5 years in CNC machine tools maintenance, reading schematics, and basic IT skills. Travel is up to 50%; an associate or bachelor’s technical degree is preferred.

Qualifications

• Customer service orientation and strong communication skills.
• Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.
• Adaptive and able to manage changing priorities and travel.
• Proficiency with MS Word, Excel and Outlook.

Responsibilities

• Provide maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
• Create and update technical documentation.
• Develop and analyze service reports and provide recommendations for service improvements.
• Train Customer’s Service Engineers on installation and maintenance of newer product lines.
• Maintain exemplary communication and customer service relationships with customers.
• Travel up to 50% and work at the Technical Center when not visiting customers.

Skills

Customer service orientation

Verbal and written communication

Reading mechanical drawings

Adaptability

Education

Bachelor's or Associate's Degree in technical field

Tools

MS Word

Excel

Outlook

Job description

DMG MORI USA, Inc. is seeking a Service Engineer in Charleston, SC to provide maintenance and repair support for DMG MORI CNC machine tools, on-site or by phone. The role involves installation assistance, documentation, and customer liaison with a strong focus on service quality.

Ideal candidates have 3–5 years in CNC machine tools maintenance, reading schematics, and basic IT skills. Travel is up to 50%; an associate or bachelor’s technical degree is preferred.