Field CNC Service Engineer – Maintenance & Installations

DMG MORI USA; South Carolina; On-site; USD 65,000 - 90,000; Full time

Job summary

DMG MORI USA seeks a Service Engineer to provide on-site and telephone maintenance and repair of CNC machine tools. The engineer will prepare technical documentation and generate reports for service operations.

The role requires 3–5 years in electrical/mechanical troubleshooting, a technical degree, and strong customer service skills. Travel will be ~50% across multiple states with collaboration with fellow service engineers.

Qualifications

• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Bachelors or Associates Degree in a technical field preferred.
• Experience with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens controls is a plus.
• Strong communication and customer service orientation.
• Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.
• Proficient with MS Word, Excel, and Outlook.
• Willingness to travel at least 50% across multi-state region.

Responsibilities

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
• Creating and updating documentation of technical information.
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service.
• Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties as assigned.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Customer service

Communication skills

Reading schematics

PLC ladder diagrams

MS Word/Excel/Outlook

Travel readiness

Education

Bachelors or Associates Degree in technical field

Tools

DMG MORI/MORI SEIKI machines

Fanuc controls

Mitsubishi controls

Siemens controls

Job description

DMG MORI USA seeks a Service Engineer to provide on-site and telephone maintenance and repair of CNC machine tools. The engineer will prepare technical documentation and generate reports for service operations.

The role requires 3–5 years in electrical/mechanical troubleshooting, a technical degree, and strong customer service skills. Travel will be ~50% across multiple states with collaboration with fellow service engineers.