CNC Field Service Engineer | 80% Travel

DMG MORI USA; Hartford (CT); On-site; USD 74,700 - 91,300; Full time

Job summary

DMG MORI USA is seeking a Service Engineer to provide maintenance and repair assistance for CNC machine tools. Candidates must have 5+ years of experience in electrical and mechanical troubleshooting, preferably with DMG or MORI SEIKI machines. Responsibilities include traveling frequently to customer sites, preparing reports, and assisting in training. A Bachelors or Associates Degree in a technical field is preferred. This position requires excellent communication and customer service skills, along with basic computer literacy.

Qualifications

• 5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens controls is a plus.
• Must read mechanical drawings and electrical schematics.

Responsibilities

• Provide maintenance, repair, and installation assistance on DMG MORI CNC machine tools.
• Create and update documentation of technical information.
• Develop reports related to Service.
• Assist and train Customer’s Service Engineers on new product lines.
• Manage difficult customer situations positively.

Skills

Electrical and mechanical troubleshooting

Customer service orientation

Communication skills

Technical documentation

CNC machine tool experience

Education

Bachelors or Associates Degree in technical related field

Tools

MS Word

Excel

Outlook

Job description

DMG MORI USA is seeking a Service Engineer to provide maintenance and repair assistance for CNC machine tools. Candidates must have 5+ years of experience in electrical and mechanical troubleshooting, preferably with DMG or MORI SEIKI machines. Responsibilities include traveling frequently to customer sites, preparing reports, and assisting in training. A Bachelors or Associates Degree in a technical field is preferred. This position requires excellent communication and customer service skills, along with basic computer literacy.