CNC Field Service Pro - Install, Diagnose & Optimize Machines

Calqulate; Cincinnati (OH); On-site; USD 70,000 - 105,000; Full time

Job summary

Calqulate is seeking a CNC Field Service Engineer to install, troubleshoot, and service CNC machine tools at customer sites nationwide. The role requires strong electrical and mechanical expertise and extensive travel (100%), with duties spanning on-site installations, debugging, and remote support.

You will diagnose issues, perform geometry/alignment checks, and provide training and coordination as needed, reporting to the CNC Field Service Manager.

Qualifications

• 5+ years of CNC machine tool maintenance and service (electrical and mechanical).
• 5+ years of remote technical support within the machine tool industry.
• Proven installing/servicing machining centers, including leveling and alignment.
• Strong knowledge of PLC programming and troubleshooting.
• Experience with CNC control systems, including FANUC controls.
• Solid understanding of power circuits and industrial electrical systems.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to travel extensively (100% on weekdays) and work independently in the field.

Responsibilities

• Install new CNC machine tool systems at customer sites, including options and accessories.
• Perform machine leveling, geometry checks, and final adjustments for peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application issues.
• Identify root causes and recommend corrective actions including repair or replacement.
• Provide on-site and remote technical support via phone, email, and other channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and weekend travel.

Skills

CNC maintenance

Remote technical support

FANUC controls

PLC programming

Electrical systems

Mechanical troubleshooting

Customer service

Travel readiness

Job description

Calqulate is seeking a CNC Field Service Engineer to install, troubleshoot, and service CNC machine tools at customer sites nationwide. The role requires strong electrical and mechanical expertise and extensive travel (100%), with duties spanning on-site installations, debugging, and remote support.

You will diagnose issues, perform geometry/alignment checks, and provide training and coordination as needed, reporting to the CNC Field Service Manager.