CNC Field Service Engineer: Install, Repair & Support

Calqulate Metrics Ltd; Memphis (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Calqulate Metrics Ltd is partnered with a leading CNC Machine Tool Builder seeking a CNC Field Service Engineer. You will install, troubleshoot, repair and maintain CNC machine tools at customer sites nationwide, with a focus on performance and customer satisfaction.

This role requires strong electrical and mechanical expertise, experience with FANUC controls, PLCs, and power systems, plus willingness to travel 100% on weekdays across the East of the Mississippi.

Qualifications

• 5+ years in CNC machine tool maintenance and service (electrical and mechanical).
• 5+ years providing remote technical support within machine tool industry.
• Experience installing and servicing machining centers (leveling & alignment).
• Strong knowledge of PLC programming and troubleshooting.
• Experience with CNC control systems including FANUC controls.
• Solid understanding of power circuits and industrial electrical systems.
• Excellent troubleshooting, communication, and customer service skills.
• Willingness to travel extensively (100% weekdays) and work independently in the field.

Responsibilities

• Install new CNC machine tool systems at customer sites, including options and accessories.
• Perform machine leveling, geometry checks, and final adjustments for peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application issues.
• Identify root causes and recommend corrective actions including repair or replacement.
• Provide on-site and remote technical support via phone, email, and other channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100% during weekdays)
• Perform other duties as needed.

Skills

CNC maintenance

Remote technical support

Electrical troubleshooting

Mechanical troubleshooting

PLC programming

FANUC controls

Travel readiness

Tools

CNC control systems

Job description

Calqulate Metrics Ltd is partnered with a leading CNC Machine Tool Builder seeking a CNC Field Service Engineer. You will install, troubleshoot, repair and maintain CNC machine tools at customer sites nationwide, with a focus on performance and customer satisfaction.

This role requires strong electrical and mechanical expertise, experience with FANUC controls, PLCs, and power systems, plus willingness to travel 100% on weekdays across the East of the Mississippi.