CNC Field Service Engineer: Install, Repair & Support

Calqulate Metrics Ltd

Grand Rapids (MI)

Hybrid

USD 52,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental coverage

Company-paid life insurance

Voluntary life insurance

Short-term disability

Long-term disability

401(k) with employer match

Job summary

Calqulate Metrics Ltd. is seeking a CNC Field Service Technician to install, maintain, troubleshoot, and repair high-precision CNC metal-cutting machines, including CNC milling, grinding, measuring, and automation systems.

This role combines remote-based customer support with on-site service, requiring travel to customer facilities up to 60%. You will diagnose and repair mechanical, electrical, software, and networking issues, replace components, and document all service activities.

Qualifications

Field service or technical support experience with CNC machine tools, metal-cutting equipment, or industrial automation.
Strong mechanical, electrical, computer hardware, and software troubleshooting skills.
Experience with CNC controls, machine-control computers, or industrial monitoring systems.
Ability to replace computer components, configure systems, and provide basic networking support.
Technical education or certification in CNC machining, industrial maintenance, mechatronics, electronics, information technology, or a related field.
Ability to work independently, prioritize service needs, and maintain accurate documentation.
Strong communication and customer service skills.
Manufacturing or CNC machining experience preferred.
Willingness and ability to travel to customer facilities as required (up to 60%).

Responsibilities

Install, configure, maintain, and repair CNC machine tools and automation systems.
Provide onsite and remote technical support for CNC machine tools.
Diagnose mechanical, electrical, software, hardware, and basic networking issues.
Troubleshoot CNC controls, machine-control computers, monitoring systems, and related components.
Replace computer components and complete system configurations and repairs.
Assist customers with CNC machine operation and technical questions.
Document service activities, repairs, findings, and recommended follow-up actions.
Escalate complex CNC machine issues to engineering and technical support teams.
Travel to customer facilities for CNC machine installations, repairs, training, and service calls (up to 60%).