CNC Field Service Engineer — Install & Troubleshoot

Calqulate Metrics Ltd; Cleveland (OH); Remote; USD 90,000 - 130,000; Full time

Job summary

Calqulate Metrics Ltd. partners with a CNC machine tool builder to recruit a CNC Field Service Engineer. You will install, troubleshoot, repair, and maintain CNC systems at customer sites nationwide, ensuring peak performance and delivering an exceptional customer experience.

Ideal candidates bring strong electrical and mechanical expertise, advanced diagnostics, and a customer-first mindset. Reporting to the CNC Field Service Manager, the role requires extensive travel and flexibility to

Qualifications

• 5+ years in CNC machine tool maintenance and service (electrical & mechanical).
• 5+ years remote technical support in the machine tool industry.
• Experience installing/servicing machining centers with leveling and alignment.
• Strong PLC programming & troubleshooting knowledge.
• Travel 100% on weekdays; able to work independently in the field.

Responsibilities

• Install new CNC machine tool systems at customer sites, including options and accessories.
• Perform machine leveling, geometry checks, and final adjustments for peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application issues.
• Identify root causes and recommend corrective actions including repair or replacement.
• Provide on-site and remote technical support via phone, email, and other channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and occasional weekend travel.
• Perform other duties as needed.

Skills

Troubleshooting

Customer service

Communication skills

Independent work

Tools

FANUC controls

PLC programming

Electrical systems knowledge

Job description

Calqulate Metrics Ltd. partners with a CNC machine tool builder to recruit a CNC Field Service Engineer. You will install, troubleshoot, repair, and maintain CNC systems at customer sites nationwide, ensuring peak performance and delivering an exceptional customer experience.

Ideal candidates bring strong electrical and mechanical expertise, advanced diagnostics, and a customer-first mindset. Reporting to the CNC Field Service Manager, the role requires extensive travel and flexibility to