CNC Field Service Engineer: Install, Troubleshoot & Train

Forest Recruiting Group aka Affiliated Recruiters Network; Birmingham (AL); On-site; USD 90,000 - 120,000; Full time

Job summary

We are partnered with a CNC Machine Tool Builder seeking a Field Service Engineer to install, troubleshoot, repair, and maintain CNC tools at customer facilities nationwide. This role emphasizes strong electrical/mechanical skills, diagnostics, and a customer-first mindset.

Reporting to the CNC Field Service Manager, candidates should be prepared for extensive travel and on-site support across the eastern U.S.

Qualifications

• Bachelor's degree in mechatronics or related field, or equivalent hands-on experience.
• 5+ years of CNC machine tool maintenance and service (electrical and mechanical).
• 5+ years of experience providing remote technical support in the machine tool industry.
• Strong knowledge of PLC programming and troubleshooting.
• Experience with CNC control systems, including FANUC controls.
• Excellent troubleshooting, communication, and customer service skills.
• Willingness to travel extensively (100% weekdays).

Responsibilities

• Install CNC machine tool systems at customer sites, including all options and accessories.
• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues.
• Identify root causes and recommend corrective actions including repair or replacement solutions.
• Provide on-site and remote technical support via phone, email, and other communication channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and occasional weekend travel.
• Perform other duties as needed.

Skills

Electrical engineering knowledge

Mechanical engineering knowledge

Diagnostics skills

Customer service skills

Troubleshooting

Education

Bachelor's degree in Mechatronics/Electrical/Mechanical/Industrial Engineering or related field

Tools

FANUC CNC controls

PLC programming

Job description

We are partnered with a CNC Machine Tool Builder seeking a Field Service Engineer to install, troubleshoot, repair, and maintain CNC tools at customer facilities nationwide. This role emphasizes strong electrical/mechanical skills, diagnostics, and a customer-first mindset.

Reporting to the CNC Field Service Manager, candidates should be prepared for extensive travel and on-site support across the eastern U.S.