CNC Field Service Engineer: Install, Troubleshoot & Support

Aspire Talent Solutions; Birmingham (AL); On-site; USD 90,000 - 130,000; Full time

Job summary

Aspire Talent Solutions partners with a CNC Machine Tool Builder to recruit a Field Service Engineer who will install, troubleshoot, and service CNC machine tools at customer facilities nationwide. The role emphasizes electrical and mechanical expertise, strong diagnostics, and exceptional customer service.

The incumbent will report to the CNC Field Service Manager, travel 100% on weekdays, and work East of the Mississippi with preferred proximity to IL, TN, KY, AL, or OH.

Qualifications

• Bachelor's degree or equivalent hands-on experience
• 5+ years CNC machine tool maintenance and service (electrical and mechanical)
• 5+ years remote technical support in machine tool industry
• Proven experience installing/servicing machining centers including leveling and geometric alignment
• Strong knowledge of PLC programming and troubleshooting
• Experience with CNC control systems including FANUC controls
• Solid understanding of power circuits and industrial electrical systems
• Excellent troubleshooting, communication, and customer service skills
• Ability to travel extensively (100% weekdays) and work independently in the field

Responsibilities

• Install new CNC machine tool systems at customer sites, including options and accessories
• Perform machine leveling, geometry checks, and final adjustments for peak performance
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues
• Identify root causes and recommend corrective actions including repair or replacement
• Provide on-site and remote technical support via phone, email, and other channels
• Support customers, distributors, and internal teams with technical guidance and problem resolution
• Provide customer training and assist with project coordination as needed
• Provide service support at trade shows and company events when required
• Maintain detailed service documentation and reporting
• Travel extensively (100%) including overnights and weekend travel
• Perform other duties as needed

Skills

Troubleshooting

Communication

Customer service

PLC programming

Education

Bachelor's degree in Mechatronics, Electrical or Mechanical Engineering or related field

Tools

FANUC controls

Job description

Aspire Talent Solutions partners with a CNC Machine Tool Builder to recruit a Field Service Engineer who will install, troubleshoot, and service CNC machine tools at customer facilities nationwide. The role emphasizes electrical and mechanical expertise, strong diagnostics, and exceptional customer service.

The incumbent will report to the CNC Field Service Manager, travel 100% on weekdays, and work East of the Mississippi with preferred proximity to IL, TN, KY, AL, or OH.