CMDB & Service Mapping Lead (Hybrid/Remote)

Crown; New Bremen (OH); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health/Dental/Vision plans

401K Retirement Savings Plan

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation, a leading innovator in forklift and material handling technology, seeks a CMDB-focused professional in Ohio. You will own CMDB strategy, governance, and data quality across IT services and cloud platforms.

Role requires 5+ years in IT service management, ITIL knowledge, and hands-on ServiceNow/CMDB experience. This hybrid position is based out of New Bremen, OH, with a minimal travel requirement.

Qualifications

• Bachelor’s degree in Information Technology, MIS, CS, or a related field with at least 5 years of related experience.
• Non-degree candidates with 12+ years of related experience plus a high school diploma or GED may qualify.

Responsibilities

• Own and administer the enterprise CMDB strategy, governance framework, policies, standards, and procedures.
• Define and maintain configuration management processes, controls, and documentation.
• Establish CI ownership accountability across infrastructure, applications, cloud platforms, network services, databases, and business applications.
• Define CI classification standards, naming, required attributes, and relationship requirements.
• Develop and maintain CMDB data quality standards and compliance requirements.
• Monitor data quality, build scorecards, dashboards, and executive reporting.
• Perform regular audits of Configuration Items and service relationships.
• Identify data quality issues and coordinate remediation with CI owners and support teams.
• Drive continuous improvement to increase CMDB trustworthiness and adoption.
• Lead enterprise service mapping initiatives documenting business services and tech components.
• Define service models representing dependencies between services, apps, infrastructure, databases, cloud services, integrations, and networks.
• Collaborate to identify critical service dependencies and operational risks.
• Support resiliency, business continuity, and disaster recovery through accurate dependency mapping.
• Establish standards for automated discovery, relationship creation, and service mapping accuracy.
• Provide consultation on service impact analysis, root cause investigations, and dependency identifications.

Education

Bachelor’s degree in IT / MIS / CS / Information Systems

Non-degree with 12+ years related experience

Tools

ServiceNow

CMDB

Service Mapping

Discovery

Job description

Crown Equipment Corporation, a leading innovator in forklift and material handling technology, seeks a CMDB-focused professional in Ohio. You will own CMDB strategy, governance, and data quality across IT services and cloud platforms.

Role requires 5+ years in IT service management, ITIL knowledge, and hands-on ServiceNow/CMDB experience. This hybrid position is based out of New Bremen, OH, with a minimal travel requirement.