Senior CMDB Discovery & Service Mapping Engineer

M&T Bank; Buffalo (NY); Presencial; USD 97.000 - 162.000; Jornada completa

Descripción de la vacante

M&T Bank is seeking an advanced technologist to own and expand our ServiceNow CMDB capabilities. The role focuses on diagnosing incidents, maintaining data accuracy, and developing thorough documentation while guiding CMDB initiatives across multiple stakeholders.

You will manage daily CM activities, ensure SLAs, mentor CM specialists, and collaborate with infrastructure teams to scale CMDB health and CMS functionality within project timelines.

Formación

• Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture.
• Bachelor’s degree in Computer Science or Computer Engineering.
• Minimum 6 years’ professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, process design and/or development for complex applications.
• Ability to translate complex business and functional requirements into structured high-quality implementations using industry-standard approaches.
• Advanced technical and analytical skills.
• Excellent written and verbal communication skills.

Responsabilidades

• Managing day-to-day CM process activities, setting priorities and work assignments.
• Oversee CM operational incident and request queues and ensure SLAs are met.
• Track compliance to policies and raise non-compliance issues as needed.
• Facilitate and perform CM audits.
• Engage business and IT management to promote CM value propositions.
• Lead CM service initiatives and mentor CM specialists.

Conocimientos

ServiceNow CMDB

ServiceNow Discovery

Incident management

Communication

Team collaboration

Process improvement

Educación

Bachelor’s degree in Computer Science or Computer Engineering

Herramientas

ServiceNow HAM

ServiceNow SAM

ITSM tools

ITIL

Descripción del empleo

M&T Bank is seeking an advanced technologist to own and expand our ServiceNow CMDB capabilities. The role focuses on diagnosing incidents, maintaining data accuracy, and developing thorough documentation while guiding CMDB initiatives across multiple stakeholders.

You will manage daily CM activities, ensure SLAs, mentor CM specialists, and collaborate with infrastructure teams to scale CMDB health and CMS functionality within project timelines.